HELP
Membership
MEMBERSHIP is available for individuals or a couple. Enjoy streaming at home and discounts across 7 Ludlow for single and dual membership. Dual membership also allows for members to purchase 2 discounted tickets for each showtime, a $7 savings per ticket. Already a member? Upgrade to dual membership today!
METROGRAPH AT HOME MEMBERSHIP is required for all streaming shows except most Ticketed Streams, where Guests are welcome and Members enjoy a special ticket price. Membership is auto-billed at your choice monthly or annually.
GIFT MEMBERSHIPS are available! Please click here if you are looking for special group/team/family/company Membership gifts for the holidays. Gift memberships do not currently apply for dual memberships.
TO CANCEL a Membership, go to “My Account” and click "Manage Subscription".
APPLYING GIFT CARD TO MEMBERSHIP RENEWAL
Watching/Technical/Troubleshooting
ON TV
Roku:
Install to your Roku account here, or from your TV, search the Streaming Channels store for "Metrograph" and install the app.
Select "Link this TV" and follow the on-screen instructions.
FireTV:
Deliver to your FireTV device here, or from your TV, search the App Store for "Metrograph" and install the app.
Select "Link this TV" and follow the on-screen instructions.
Apple TV (2015 or newer):
From your TV, search the App Store for "Metrograph" and install the app.
Select "Link this TV" and follow the on-screen instructions.
Airplay:
Begin watching in the Safari browser on your iPad or Mac. Then click the AirPlay icon that appears in the video player controls. Note: Do NOT use Screen Mirroring, since that does not work with encrypted videos. If the AirPlay icon doesn't appear or you see an error message, unfortunately encrypted AirPlay is not supported on your device. Compatible Smart TVs include select Samsung, LG, Sony and VIZIO models. Compatible streaming boxes include AppleTV Gen4 and above, and select Roku HD streaming devices running the most up-to-date software.
Android TV or Google TV:
Install to your TV from here, or from your TV, search the Google Play Store for "Metrograph" and install the app.
Select "Link this TV" and follow the on-screen instructions.
Chromecast:
Begin watching in the Chrome browser on your computer. Click the Chromecast icon that appears in the video player controls.
HDMI cable direct to TV:
Double check that your computer screen resolution matches your TV. You may need to try a different browser if it doesn't work at first.
ON A PHONE OR COMPUTER
Download Metrograph’s new mobile app to watch the best in curated cinema wherever you are!
iOS Mobile:
Install on your phone from here. Download and follow the on-screen instructions.
Android Mobile:
Install on your phone from here. Download and follow the on-screen instructions.
VPN
You must disable VPN to view our films!
DRM
To avoid playback errors or blocked content, please check your browser settings and enable DRM content.
In Google Chrome, go to chrome://settings/content and enable "protected content".
Firefox DRM support can be found here.
OUTSIDE THE U.S.
Our films are available only in the U.S. at this time.
TROUBLESHOOTING
The video player isn’t working:
- Clear cache/cookies from your web browser by going to your browser’s history settings
- Disable VPN - Our player will not work with VPN enabled, it causes an encryption error screen
- For Live Screenings, double check that you have the correct showtime
- Contact us with any issues—we are here to help! members@metrograph.com