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Magazine
For questions about The Metrograph magazine, please see the Magazine FAQ.
Membership
MEMBERSHIP is available for individuals or a couple. Enjoy streaming at home and discounts across 7 Ludlow for single and dual membership. Dual membership also allows for members to purchase 2 discounted tickets for each showtime, a $7 savings per ticket.
Single Membership is auto-billed at your choice monthly or annually.
To upgrade to Dual Membership, visit your My Account page and click the Upgrade button. Note that upgrades are billed on a prorata basis for your current billing period and then renew at the new price on an ongoing basis.
METROGRAPH AT HOME MEMBERSHIP is required for all streaming.
GIFT MEMBERSHIPS are available! Please click here if you are looking for special group/team/family/company Membership gifts for the holidays.
TO CANCEL a Membership, go to “My Account” and click “Manage Subscription”.
APPLYING GIFT CARD TO MEMBERSHIP RENEWAL
Watching/Technical/Troubleshooting
ON TV
Roku:
Install to your Roku account here, or from your TV, search the Streaming Channels store for “Metrograph” and install the app.
Select “Link this TV” and follow the on-screen instructions.
FireTV:
Deliver to your FireTV device here, or from your TV, search the App Store for “Metrograph” and install the app.
Select “Link this TV” and follow the on-screen instructions.
Apple TV (2015 or newer):
From your TV, search the App Store for “Metrograph” and install the app.
Select “Link this TV” and follow the on-screen instructions.
Samsung TV (2020 or newer model):
Search TV Apps for “Metrograph” and install. Select “Link this TV” and follow the on-screen instructions.
The Tizen TV App is compatible with a number of Samsung TV devices. Please look at the models below to make sure your device is compatible with the app.
2024: 24TV_PREMIUM1, 24TV_PREMIUM2, 24TV_PREMIUM4, 24TV_PREMIUM5, 24TV_PREMIUM6,
24TV_STANDARD1, 24TV_STANDARD2, 24TV_STANDARD3, 24TV_BASIC2, 24TV_BASIC3
2023: 23TV_PREMIUM1, 23TV_PREMIUM2, 23TV_PREMIUM3, 23TV_PREMIUM4, 23TV_STANDARD1, 23TV_BASIC1, 23TV_BASIC2, 23TV_BASIC3
2022: 22TV_PREMIUM1, 22TV_PREMIUM2, 22TV_PREMIUM3, 22TV_PREMIUM4, 22TV_PREMIUM5, 22TV_STANDARD1, 22TV_BASIC1, 22TV_BASIC3
2021: 21TV_PREMIUM1, 21TV_PREMIUM2, 21TV_PREMIUM3, 21TV_STANDARD1, 21TV_BASIC1
2020: 20TV_PREMIUM, 20TV_STANDARD, 20TV_BASIC1
2019: 19TV_PREMIUM, 19TV_STANDARD, 19TV_BASIC1, 19TV_BASIC2
Android TV or Google TV:
Install to your TV from here, or from your TV, search the Google Play Store for “Metrograph” and install the app.
Select “Link this TV” and follow the on-screen instructions.
XBox One or X|S:
From your XBox, search for “Metrograph” and install the app or visit this link to install from the web.
LG TV:
Search the App Store for Metrograph and install the app.
Supported LG TVs include: 2025 TV models(webOS 25), 2024 TV models(webOS 24), 2023 TV models(webOS 23), 2022 TV models(webOS 22), 2021 TV models(webOS 6.0), 2020 TV models(webOS 5.0)
Airplay:
Begin watching in the Safari browser on your iPad or Mac. Then click the AirPlay icon that appears in the video player controls. Note: Do NOT use Screen Mirroring, since that does not work with encrypted videos. If the AirPlay icon doesn’t appear or you see an error message, unfortunately encrypted AirPlay is not supported on your device. Compatible Smart TVs include select Samsung, LG, Sony and VIZIO models. Compatible streaming boxes include AppleTV Gen4 and above, and select Roku HD streaming devices running the most up-to-date software.
Chromecast:
Begin watching in the Chrome browser on your computer. Click the Chromecast icon that appears in the video player controls.
HDMI cable direct to TV:
Double check that your computer screen resolution matches your TV. You may need to try a different browser if it doesn’t work at first.
ON A PHONE
Download Metrograph’s new mobile app to watch the best in curated cinema wherever you are!
iOS Mobile:
Install on your phone from here. Download and follow the on-screen instructions.
Android Mobile:
Install on your phone from here. Download and follow the on-screen instructions.
VPN
You must disable VPN to view our films!
DRM
To avoid playback errors or blocked content, please check your browser settings and enable DRM content.
In Google Chrome, go to chrome://settings/content and enable “protected content”.
Firefox DRM support can be found here.
OUTSIDE THE U.S.
Our films are available only in the U.S. at this time.
TROUBLESHOOTING
The video player isn’t working:
– Clear cache/cookies from your web browser by going to your browser’s history settings
– Disable VPN – Our player will not work with VPN enabled, it causes an encryption error screen
– For Live Screenings, double check that you have the correct showtime
– Contact us with any issues—we are here to help! members@metrograph.com
ACCESSIBILITY
Accessible seats and their accompanying companion seats are for the use by a person with a disability who requires the features of accessible seating due to a disability. Metrograph reserves the right to take action against individuals who fraudulently obtain accessible seating, including moving individuals to non-accessible seats or ejecting them from the venue.
Assistive listening devices are available upon request at the Box Office for all of our screenings.
Closed Captioning and Descriptive Narration devices are available for some of our titles. Please contact our Box Office to inquire about a particular title’s accessibility features.
All foreign language films include English subtitles.